higher ed chatbot use cases

By analysing their responses, observing how they study and consume content, and understanding their overall performance using Intelligent tutoring systems, chatbots help students make the best out of the education system. With chatbot technology evolving rapidly after the introduction of ChatGPT last November, chatbots can now handle a lot more than the previous generations that could only handle the most basic inquiries with canned answers. For example, an AI chatbot can help students with course planning by searching course catalogs, finding right-fit classes based on students’ backgrounds and interests, and then listing pertinent and available class sections.

What are the disadvantages of chatbot in education?

Dependence on Technology: One potential downside to using chatbots like ChatGPT is that students may become overly dependent on technology to solve problems or answer questions. This could lead to a lack of critical thinking and problem-solving skills.

Moreover, the heuristics and performance of the program were evaluated by experts and modified and adjusted accordingly. Thereafter, the chatbot was used by nursing college students, whose user experiences were evaluated, and the performance of the chatbot was revalidated. Having AI generate initial ideas or the first draft of a lesson plan or course syllabus can save educators tremendous time throughout the course design process while exploring novel ways of teaching and learning.


Institutes no longer have to constantly summon students for their details every single time something needs to be updated. Regarding essential nursing techniques in maternal health nursing, education on installing EFM equipment and interpreting its results is required [10]. Conversational bots are much more advanced, frequently based on Artificial Intelligence, and can both simulate human interactions and are able to natural language understanding, and recognize the customer’s request. The gist of the exclusion criteria indicates that this study excluded all types of review studies, qualitative studies, and short studies like theoretical studies, conference proceedings, and case studies. It also did not consider non-open access and studies published in databases other than Scopus and Web of Science. Finally, studies published in languages other than English or not dealing with English language teaching and learning at the university level were excluded.

higher ed chatbot use cases

This framework includes the work of Brown & DeLoache [19], who related metacognition to self-regulation strategies, i.e. to the procedural knowledge mentioned by Flavell [16]. In particular, according to Schellings et al. [20], there are four distinguishable types of metacognitive strategy [21]. Overall, ChatGPT in other industries and applications can greatly benefit various fields by providing a more efficient and accurate way to understand and process language, which can lead to increased productivity, and improved decision making. The model’s ability to understand and respond to human language in a natural way makes it a versatile tool that can be applied to many different applications. ChatGPT in other industries and applications refers to the use of the advanced language understanding capabilities of the model in various other fields and applications that are not covered by the specific use cases previously mentioned. As ChatGPT is a large language model that can understand and respond to human language in a natural way, it has a wide range of potential applications in various industries.

Humanizing chatbots to improve the student experience

I like to integrate chatbot building into the coursework itself to show students that they can create bots, too. Not only are they interested in the process, but it gives them an instant confidence boost. I’m proud to be able to demystify this new technology, and show them how much they can do with the right tools. Nearly 90% of students said they found that interacting with Ed improved their educational experience. Most interestingly, an incredible 98% shared that they’d like to see chatbots used in more classes, with 63% of those expressing interest in having chatbots incorporated into all of their classes.

  • Ten additional full-time staff members would have been needed without it, according to Scott Burke, assistant VP of undergraduate admissions at GSU.
  • The datasets used and analyzed during the current study are available from the corresponding author on request.
  • Facebook opened its developer platform in 2016, espousing the capabilities of its Messenger chatbot.
  • Analysis of differences (Mann-Whitney U) with respect to students’ levels of prior knowledge (low vs. average) in perceived satisfaction with the use of the chatbot.
  • In healthcare, ChatGPT can improve the way healthcare is delivered to patients by providing personalized and efficient service.
  • Follow this step-to-step guide to enable chatbot Q&A for intended users, e.g., students or instructors.

Also, it is important to highlight the female educators that continued to use these apps before and after the pandemic and correspondingly the negative contribution of male educators to the same case (less than expected by chance). The possibilities of chatbot implementation with a solution like Dialpad are only limited by your imagination. But no matter how they fit your business functions, they will always have one thing in common; competitive advantage. Chatbots can help deflect most of your inbound calls to digital self-service and reduce call volumes and wait times. You might be a successful business that manages a mix of commercial and residential properties. As the business grows and your portfolio diversifies, you notice an increasing amount of customer calls covering a widening range of questions.

AI in Education: Students’ Views on Chatbots and Cheating

I knew I was on to something—so that’s when I decided to build a bot and to name it Ed. As it can be seen by the answers to the first and last questions, in general teachers do not want to participate in a chat group with their students. They either want to simply leave the students alone in their own chat group, or otherwise they prefer not to be part of that interaction. Overwhelmingly, they do not want to participate in this kind of chat groups with students, but even less so if it includes the rest of the faculty. Due to a need for more control and more information, your banking clients are putting pressure on your call center.

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Segedy et al. [45] emphasised the need to improve the feedback provided by the conversational agent. The way to improve this functionality is by studying the data collected in the interaction between the user and the conversational agent, in a question-answer binomial. Another key element is the application of instructional designs that are conducive to incorporating technological resources that support the development of metacognitive strategies [46]. Instructional designs that facilitate self-regulation and motivation towards learning seem to be more effective, as they improve the application of metacognitive strategies [47]. Various studies along these lines [1] noted the need for pedagogical design [48] to consider the different levels of prior knowledge [15] and students’ learning profiles or patterns [49]. Students’ technology skills is another important variable for the effective use of chatbots.

eCommerce AI chatbot use case #1: Customer Loyalty Programs

Figure 4 illustrates the amount of students, who interacted with the chatbot during the course. It is obvious that there were more students engaging at the beginning of the course, when they needed more information to understand how the course works and towards the end of the course, when they were metadialog.com preparing for their final assessment. Save your precious time by filtering for potential students based on their location, program of interest and other factors of eligibility. A TARS chatbot will automate query resolution and reduce your dependency on manual customer service channels like email.

  • This should include conversational assistants with human-interaction structures, something that will no doubt help improve student interactions.
  • AI-powered chatbots can redirect students to specific web pages, show explainer videos about courses, and help them make the right decisions.
  • Many university campuses host “writing centers” where students can book time to get editing help on their written assignments.
  • As might be expected, many, if not most, admission questions are simple and repetitive.
  • This leads to reduced workload for the instructor and more engaging learning experience for the students.
  • However, this rapid user growth—standing at an impressive 1.16 billion users at present—is only the tip of the iceberg.

Thus, healthcare providers and nursing students should be able to accurately install the device, interpret the graphs, and report abnormal patterns to the doctors. Within six months of its launch, AI tools like ChatGPT have swiftly moved from being innovative novelties to a staple in many of our daily lives. However, this rapid user growth—standing at an impressive 1.16 billion users at present—is only the tip of the iceberg. AI promises to revolutionize nearly every aspect of our lives, from the way we learn, accomplish tasks at work, to how we seek entertainment. Beyond our day-to-day activities, AI promises to reshape entire industries from agriculture and healthcare to climate change and space exploration. Introducing FeedbackFruits Team Based Learning tool, a complete solution to optimize the team-based learning process in any course modalities.

University Lecturer Accelerated Student Learning With a Bot

Further studies are needed to guide this research based on the students’ suggestions for improvement. In this study, we developed and evaluated an AI chatbot educational program to enhance EFM nursing skills in nursing college students. Our findings hold significance as they present the potential of information and communications technology applications, such as chatbot, in the nursing education field. The chatbot program developed in our study had positive effects on the nursing college students’ interest in education and self-directed learning. Therefore, it can serve as an innovative and effective educational tool for improving students’ nursing skills, especially in non-face-to-face situations caused by the ongoing COVID-19 pandemic. However, our study only evaluated the effect of the program in participants from only one college and selecting a nonequivalent study design.


However, younger teachers also use Telegram with more than 25% responding that they do, a percentage that falls to about 10% for teachers that are 55 or older. One interesting result is that about 65% of teachers with more than 25 years of experience use the platforms provided by their institutions while the percentage goes down to less than 50% for teachers with 6-15 years of experience. Looking forward, chatbots have the potential to further broaden participation in higher education. Students are familiar with Alexa, Google Voice and Siri, and voice-activated technology could better support those who are blind.

higher ed chatbot use cases

Late response to a student’s question is a significant concern as students continuously strive for precise and prompt responses (Farhan et al., 2012). In this context, chatbots become relevant in situations where course instructors cannot provide adequate response for students’ learning at any time of the day (Yang & Evans, 2019). Current research highlights that chatbots may address the challenge of insufficient student–instructor interaction (Clarizia et al., 2018). This leads to reduced workload for the instructor and more engaging learning experience for the students. The effectiveness of student interaction with the KNUSTbot during the learning process was examined. ChatGPT, developed by OpenAI, is a large language model that can understand and respond to human language in a natural way.

Students with low grades in high school who got texts also sought out academic help at higher rates and were more likely to earn a B or higher in the class than their peers. The scholars found that timely reminders to students to finish specific tasks were most effective. For example, students receiving messages in the fall were 16 percent more likely than their peers to file their applications for financial aid by January. Students receiving early registration reminders were 4.6 percent more likely to register early for their spring 2021 courses. Messages suggesting students attend a “Comeback Camp,” an academic support program for students with low GPAs in fall 2020, significantly boosted attendance.

  • Additionally, notifications through email aren’t the best way to reach consumers in 2021.
  • The use of novel technological resources seems to be affected by the technological competences of the students, who identify these challenges themselves [2,35,36], which means future studies need to include more thorough training plans.
  • Schools and universities have two important factors other than their three bases, i.e.
  • The usage of chatbots can highly improve productivity, thanks to all of its features.
  • Thus, strategies for improving students’ self-directed learning, and efforts for promoting interactions between instructors and students are needed.
  • This can lead to increased customer satisfaction and ultimately, increased revenue for the company.

The panel board was composed of 7 volunteer experts that have wide experience as educators and researchers. On top of that, each model of that product has its unique features and a separate troubleshooting procedure. Since it’s the holiday season right now, it’s even harder for your contact center to meet demand. They may have issues with payments, pending transactions, fraud, or other matters.

higher ed chatbot use cases

How do you write a use case for a chatbot?

  1. Automate your website support.
  2. Support customers inside the mobile app.
  3. Handle internal helpdesk support.
  4. Chatbots help to collect customer feedback.
  5. Bots help in order confirmation & tracking shipping.
  6. Chatbots handle refunds & exchange requests efficiently.